MySmartE icon

MySmartE

Category: Other Date:2024-06-18

Rating: 4.4

Introduction

Introducing the MySmartE app, your ultimate tool for managing your prepayment energy account effortlessly, right from your smartphone. With this app, the power is in your hands to control your spending and stay on top of your energy consumption like never before. Check your meter balance with ease, as it updates daily, and conveniently top up your meter wherever you are. Save your payment card for faster future transactions and receive handy alerts when your credit balance runs low. Dive into your usage history, compare it to similar homes, set personalized targets, and monitor your progress all while having access to your top-up card number. Streamline your energy management journey with MySmartE app today.

Features of MySmartE:

* Meter balance view: Easily keep track of your prepayment energy account balance, updated daily for accuracy.

* Convenient meter top-up: Quickly and securely top-up your meter on the go, ensuring you never run out of energy.

* Saved payment card: Save your payment card details for faster transactions in the future, making payment hassle-free.

* Low balance alerts: Receive notifications to your phone when your credit balance is running low, allowing you to stay ahead and avoid any disruptions.

* Transaction history: Access your recent transaction history to easily track and manage your energy payments.

* Usage analysis: Monitor and analyze your energy usage over various timeframes, compare it to other homes in the UK, and set personalized targets to optimize your energy consumption.

Conclusion:

With the MySmartE app, managing your prepayment energy account has never been easier. Gain complete control over your spending, conveniently top-up your meter on the go, and receive proactive alerts to ensure you are always prepared. Access valuable insights into your energy usage, set targets, and make informed decisions to save both money and energy. Download the MySmartE app now and enjoy seamless energy account management right at your fingertips.

  • No virus
  • No advertising
  • User protection
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Information

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Comment

  • Scott Wojcik (Nemesis2219)

    Scott Wojcik (Nemesis2219)

    This app is not fit for purpose trying to top up right now and I keep getting and error code saying we can't connect to the server. When are live meter balances coming to the app. They originally said it was being implemented in January and it's now March and still no love balance updates. This has to be one of the worst engergy supplier apps.

    2024-06-24 21:03:24

  • Asrush Ali

    Asrush Ali

    Having been with E for the last year, the app has been very useful for me to monitor my usage and see how much I am spending each day. This feature was so good during the winter months. Working away, being able to top up from my phone is also amazing!

    2024-06-24 01:18:47

  • Rowena Scott

    Rowena Scott

    Absolutely horrendous app, old app worked well with no issues but ever since this iteration of it, it has been unbelievably bad. No support from E either when you complain to them. Their response is to use the payment cards thereby rendering the whole app pointless.

    2024-06-23 05:42:12

  • Keiron

    Keiron

    I'd be lost without this app now. Gives me control, as my smart meter still won't work for the gas. It makes this app more important. Very few glitches too, which is great. Payments go through quickly and both electric and gas top up within minutes most of the time. Excellent

    2024-06-23 05:28:37

  • yaya D

    yaya D

    So much easier! I used the online site to pay my bills etc. But this app is great, I can see what I use by the half hour. Weekly, monthly and yearly. It's a great way to keep track and pay for your gas and/or electric. I've had no issues with this company at all neither

    2024-06-21 22:53:12

  • Gemma Hartley

    Gemma Hartley

    App doesn't work at all. I can't top up and now the screen is blank and can't top up at the shop so now I'm running on emergency credit which I don't want. App never works it's allways being updated most the time it never allows me to use the top up option and fails payment.

    2024-06-21 22:30:47

  • Kayleigh Brown

    Kayleigh Brown

    Never works. Crashes all the time. Was told by the company on the phone I can just take the cards to the shop.....but they won't send me cards despite saying they're coming twice. Then they say I can use the cards on the app. But the app is broken again and won't let me pull up the cards or top up. Its been 2 days and my electric is off. I'm not happy

    2024-06-20 18:42:06

  • Qing Sum

    Qing Sum

    Horrible interface - the alerts don't tell you when you're about to run out of credit, payments sometimes don't process, other times it's just a completely blank screen. Luckily their prices are okay otherwise I would definitely switch suppliers.

    2024-06-20 03:36:38

  • Malcolm

    Malcolm

    Half a star review!!! The app won't open now that my electricity is out, so bad, the call centre doesn't answer when you call! The number you call to manually top up just hangs up on you before completing the transaction. It hung up on me 5 times in a row before I could even hear the robot talking! It just rang once, then hangs up! I finally got through to the end, It said, "Please wait while we verify the transaction," then it hung up on me 3 times during that phase, so I gave up! NO TO E NO E

    2024-06-19 07:13:42

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